TERMS AND CONDITIONS

We accept responsibility for ensuring the holiday which you book with us is supplied as described in this website and the services offered reach a reasonable standard.  However, there may be occasions when some of the advertised facilities may be altered without prior notice  e.g. a pool may be emptied for cleaning/repairs or building works may be carried out on the complex or gardens.  Such events are regrettably beyond our control. But we will endeavour to keep you informed of any changes that we are aware of, at the time of booking. If we are advised of any changes after you have reserved your holiday, you will be contacted as soon as reasonably possible, if there is time before your departure.
Pictures reflect the form rather than the specific in any accommodation since furnishings etc., may vary.  All flights are ABTA Bonded by the companies they are booked with.

1. Booking form
You must sign a booking form or complete a booking form on line accepting these booking conditions on behalf of all your party.  The person signing the booking form is responsible for informing all party members  of the relevant booking details.

2. Your holiday contract & invoice
On receipt of your booking we will send you a confirmation invoice and/or will confirm your booking verbally.  This acts as our/your acceptance of the holiday on the terms of these booking conditions.  A binding contract is made as soon as we despatch a confirmation invoice to you or confirm your holiday verbally. You must check your confirmation invoice as soon as you receive it.  Subject to errors, this sets out what we have agreed to provide.  If it appears to be incorrect in any way you must contact us immediately.  Charges will apply to correct any errors. See note below. When a reservation is made by telephone and paid in part or full by debit/credit card, your contract with BAE Travel is confirmed upon clearance of the payment.

3. Your holiday price
The price of your holiday will not be subject to any surcharges other than for reasons of government action such as increases in Air Passenger Duty Tax or any additional duties which may be imposed. Where such surcharges are levied, these will be passed on to you. Details of what is included in the price of our holidays can be found in our brochure or on the website.

4.  Payment
The person signing or completing the booking form accepts responsibility of payment for all of the persons included in the booking. The balance of your holiday price must be paid 10 weeks prior to departure.  If payment is not made by this time, your booking will be deemed cancelled and you will forfeit your deposit, If you pay a deposit by credit or debit card, your holiday balance and any applicable service charge will automatically be debited from the card on the balance due date shown on your invoice, unless an alternative method of payment has been received or agreed prior to that date.

5. Travel Documentation
Your full travel documentation, which includes flight tickets and/or accommodation information, will be despatched approximately 10 days prior to your departure. It is your responsibility to ensure that you are in possession of all necessary travel documentation/insurance, a valid passport and a visa (where applicable). Most countries now require passports to be valid for at least 6 months after your return date. We can provide general information about any health formalities required for your trip but you should check with your own doctor for your specific circumstances.

6. If you change or cancel you booking
If you change or cancel your booking you must do so in writing and we will make all reasonable efforts to make any changes, although we cannot guarantee that we will be able to do so.  We will charge an Administration Fee of £25.00 per amendment, plus any charges that may be imposed by a relevant third party, for each detail of the booking changed.  If the number of people travelling changes, there may be additional/increased charges for which you may be liable.
Should you wish to cancel the holiday or if any member of your party wishes to cancel after a booking has been accepted, cancellation will only be valid upon receipt of written instructions, from the party leader. Written instructions may be sent by post, fax or email. If the reason for your cancellation is covered under the terms of your insurance policy, you may be able to reclaim any cancellation charges (less any excess) from your insurers. In the event of a cancellation not covered by your insurers, BAE Travel will endeavour to re-sell your holiday but if we are unable to do so, cancellation charges as set out below will be applied. These charges are to compensate us for our estimated losses and expenses as a result of administering your booking to the point of cancellation.

Period before departure date within which written notification is received by us. Cancellation charge incurred (% of total holiday price excluding insurance premiums) More than 56 days
55-43 days
42-29 days
28-22 days
21 days or less Deposit Only
50%
60%
75%
100%

7. If we change or cancel your accommodation
It is unlikely that we will have to make any changes to your accommodation arrangements but if circumstances beyond our control make it necessary for us to alter or cancel your accommodation, we reserve the right to do so.

8. Holiday travel and changes to transport arrangements
Please note that under EC law and Civil Aviation Authority regulations, airlines and operators can change flight times and details at any time and without notice. Alterations to carriers or aircraft type, the addition of en-route stops or flight changes of less than 12 hours will not entitle you to compensation or to cancel your booking without penalty. Flight details given at the time of booking are provided for guidance purposes only. The latest available flight schedules will be provided with your travel tickets approximately ten days prior to your departure. Check-in at all airports is usually at least 2 hours before take off. The airline may refuse check-in if you arrive late, which may result in full cancellation charges being levied. Any additional costs incurred in assisting you to travel in such circumstances will be your responsibility. In the event of the failure of a flight supplier, passengers affected by the failure will be charged an administration fee of £25.00 per person. This charge is levied to cover the additional administrative expenses incurred as a result of the failure.

9. Holiday participation
We reserve the right to terminate your holiday arrangements without notice if we are of the opinion that your behaviour may cause distress, damage, danger or annoyance to other clients, employees, property or any third party. If BAE Travel, our local contact, the property owner asks you to vacate your accommodation because you appear to be likely to cause discomfort or disturbance to other people, our responsibility for your holiday thereupon ceases. Full cancellation charges will apply and we will be under no obligation whatsoever for any refund, compensation or costs that you may incur. In addition, you will be responsible for any expenses we may incur as a result of your behaviour.

10. If you have a complaint
If you have a complaint during your holiday, you must bring it to the attention of our local contact immediately, so that steps can be taken to resolve the matter. If your complaint cannot be resolved, your party leader must then follow this up within 21 days of the end of your holiday, by writing to us.